Tips for Choosing the Right Facility Management Service and Housekeeping Company

Tips for Choosing the Right Facility Management Service and Housekeeping Company


Selecting the right facility management service and housekeeping company is crucial for any organization, whether large or small. This ensures your work environment is clean, comfortable, organized, and operating smoothly on a daily basis. With so many options to choose from, it can feel overwhelming to try to determine which provider is the best fit. By keeping the following tips in mind, you’ll be prepared to find a facility management service and housekeeping company that meets your unique needs.

Define your requirements.

Before starting your search, clearly define your facility management and housekeeping requirements. Consider details like square footage, the number of locations, and the types of surfaces and furnishings that require cleaning and maintenance. Also, think about the specialized services you need, like waste disposal, landscaping, maintenance repairs, security, mailroom services, and more. Having a firm grasp on your requirements will help assess if a company can actually meet them.

Research industry reputation

Spend time researching potential companies. Look beyond glossy marketing materials for substantiation they can deliver on advertised services. Search online for third-party reviews and testimonials. Check sites like the Better Business Bureau for company ratings. Professional associations like IFMA or ISSA are also useful for validating standing. The more due diligence performed, the better the chance of partnering with an ethical, capable service provider.

Verify your background and insurance.

Make sure candidate companies thoroughly vet and train employees, especially since these individuals will be accessing your facilities. Rigorous pre-employment screening and training demonstrate a commitment to quality. Verify general liability insurance and workers compensation policies are in place, including coverage amounts. This protects your interests should an onsite injury or accident occur. Ongoing attention to insurance and compliance matters shows good business aptitude.

Compare pricing structures.

Pricing should tie directly back to predefined requirements. Be wary of rates that seem disproportionately low, which may indicate corner-cutting on service delivery. Understand precisely what is covered in contracts versus what incurs extra fees. Opting for a full-service bundled contract often yields the most value. Confirm how frequently rates and contracts will be reviewed to account for benchmarking adjustments over longer terms.

Assess sustainability practices.

Today’s facility management landscape demands heightened attention to sustainability. Evaluate prospective providers based on environmental track records and adopted practices. What cleaning agents and supplies do they utilize? Do they track energy efficiency and water usage? What waste reduction or recycling measures are performed? Greener approaches document social responsibility interests that align with contemporary expectations.

Meet prospective account managers.

An often overlooked yet invaluable step is sitting down in person with prospective account management teams. These individuals will oversee the delivery of services, staffing, schedules, and be the main contacts for issue resolution. Assess how responsive and knowledgeable prospective managers seem regarding the stated requirements. Good rapport, transparency, and communication finesse are integral to a positive ongoing partnership.

Request and check references

Do not underestimate the insights offered through first-hand references. Ask prospective companies for local reference contact information, preferably from comparable sites and settings to yours. Speak directly with these existing clients about service delivery dependability, staff professionalism, management responsiveness, and other relevant topics. Verify the references provided are legitimate and not simply company aliases.

Inspect Sample Procedures Manuals

Well-respected facility management and housekeeping companies take pride in their formalized operations procedures. Be sure to ask prospective vendors for samples of any existing policy manuals, training programs, or regulatory compliance documentation. Peruse these closely to gauge the degree to which procedures align with your environmental conditions and expectations. The observation of sound protocols signifies competence and professionalism.

Evaluate specialized expertise.

Certain industries and workplace environments need specialized maintenance expertise. For example, healthcare settings have particular infection control and hazardous waste handling demands. Technology centers require advanced electrical, mechanical, and HVAC knowledge. Food processing and distribution facilities call for proficiency in following safety protocols. Take time determining whether prospective service providers possess these niche skills.

Initiate a site inspection.

If possible, personally tour an actively maintained property managed by potential providers. This allows you to directly observe staff demeanor, facility conditions, and the impacts of protocols applied. Alternatively, ask for video footage and images taken by providers themselves documenting service impacts within client sites comparable to yours. What you see taking place onsite conveys capability better than any promotional presentation.

Designate internal contacts.

To facilitate excellent service delivery, clearly specify your contacts for oversight needs, such as an office or facility manager. Provide names, email addresses, and phone numbers of all individuals a chosen provider should funnel questions, contracts, or schedules through versus approaching personnel directly. Define the exact chain of command desired for streamlined coordination between both parties.

Gauge Service Scalability

Assess not just the immediate abilities but the longer-range capacity levels of prospective companies. Choosing undersized providers stretched beyond current means can undermine service quality quickly. Exactly how equipped are candidates to adapt as operational volumes fluctuate, whether shrinking or expanding? Can they readily provide additional staff, equipment, or subcontracted services whenever operational needs evolve? Evidence of solid contingency planning denotes sound management practices.

Evaluate emergency preparedness.

An important consideration is assessing how equipped prospective facility management and housekeeping companies are to support continuity of operations during disruptions like fires, floods, storms, or pandemics. Request details on the formalized emergency, incident response, and business continuity plans established. Thorough planning denotes vigilance, helping ensure your facilities recover swiftly should crisis events occur. Whether a provider has protocols guiding crisis communications, mitigation procedures, staff readiness drills, or temporary service provision means, they can distinguish exemplary partners over the long haul. Prioritizing emergency preparedness helps safeguard your interests when contingency support matters most.


Selecting highly qualified facility management service and housekeeping companies need not feel overwhelming. By clearly determining your requirements, conducting thorough due diligence, inspecting operations firsthand, and designating contacts, you can feel confident choosing providers that specifically match short- and long-term needs. Investing sufficient time upfront in assessing service capabilities ultimately yields excellent and sustainable outcomes over the course of partnerships spanning multiple years. Facility management and housekeeping services profoundly impact day-to-day business functionality. Proceed prudently using these tips to secure companies delivering comprehensive, expert support vital for your workplace environments to remain pristine.

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